Bio page not saving information

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Justin Couto Tue, Jan 26 2010 12:35 PM | In Reply To Mike Phares

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Hi Mike,

I am not sure what the issue is?  We just impersonated you and we can get your BIO to save every time try it.  Are you pasting your content from a Word document?  If so, please make sure to use the paste from Word feature.  It is the little icon with a "W" in it in the editor toolbar.  Also, what browser are you using and what version of that browser?  We want to try to replicate your issue so we can fix it, but I need a little more info.

Thanks Mike,

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Mike Phares Tue, Jan 26 2010 2:03 PM | In Reply To Justin Couto

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I used the "Paste From Word" tool and it worked. I was cutting & pasting and it was not working.

In terms of the signature, how many "characters" does a return count as?  I counted only 231 characters (including spaces) yet continued to get an error that i had exceeded the character count.

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Justin Couto Tue, Jan 26 2010 2:12 PM | In Reply To Mike Phares

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Hi Mike,

The maximum number of characters allowed for a user's signature is 256.  That includes HTML characters, so if you click on the HTML icon in the toolbar you will see your true count.

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Mike Phares Tue, Jan 26 2010 2:24 PM | In Reply To Justin Couto

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Thanks Justin.  I think it is the way I'd like it now. Does it automatically attach the signature to each post?

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Mike Phares Tue, Jan 26 2010 2:25 PM | In Reply To Mike Phares

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Nevermind... the answer is yes.

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Justin Couto Tue, Jan 26 2010 2:29 PM | In Reply To Mike Phares

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Hi Mike,

It does!  So in the future, when you change your signature, it reflects that change on all your old posts.

Let us know if you need anything else!

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Forrest Hatfield Tue, Apr 20 2010 1:54 PM | In Reply To Justin Couto

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I seem to be having the same issue.

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Forrest Hatfield Tue, Apr 20 2010 5:21 PM | In Reply To Forrest Hatfield

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I think I found the problem.  There's an error message that was coming up, but I wasn't seeing it because it was at the bottom of the page.  It had to deal with character limit.

I'd recommend putting moving the error to the top of the page so it's apparent to the user.

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Justin Couto Tue, Apr 20 2010 5:23 PM | In Reply To Forrest Hatfield

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Thanks for letting us know Forrest.  I thought there was an indicator by the submit button that notified you of errors?  Was that not displaying?  If not, we will look into it.

Thanks,